Shipping Policy

Effective date: August 12, 2026

Free shipping on every order

ShopOutlet Premium offers free standard shipping to every destination available at checkout, including the United States and international addresses. There is no minimum purchase and no handling fee. The final shipping cost shown at checkout is what you pay.

Order processing

Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed after 5:00 PM ET, or on a weekend or holiday, begin processing on the next business day. Processing normally takes 1 to 3 business days.

Estimated delivery time

The estimated total delivery time is 8 to 14 business days from order confirmation. This estimate includes order processing and standard transit. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs inspection, public holidays and other events outside our reasonable control.

Order tracking

When tracking is available, we email the tracking details once the order ships. Tracking information can take up to 48 hours to begin showing movement after it is issued. If your tracking has not updated after 5 business days, email us and we will investigate with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, at no extra cost to you. You will receive tracking for each parcel.

International orders, duties and taxes

International customers may be responsible for import duties, taxes or customs charges imposed by the destination country. These charges are set by local authorities, are not included in the price paid at checkout, and are not collected by us. Refusing to pay them may result in the parcel being returned or destroyed by customs.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery. If you notice an address error, email us immediately — we can usually correct it before the order ships.

Lost or damaged parcels

If your order is confirmed delivered but you have not received it, or arrives damaged, contact us within 14 days of the delivery date at shoppcozyhome@gmail.com with your order number and photographs where relevant. We will open a carrier investigation and either replace the order or refund it.

Contact

Questions about shipping: shoppcozyhome@gmail.com.