Return & Refund Policy

Effective date: August 12, 2026

30-day returns

You may request a return within 30 days of the delivery date. To start a return, email shoppcozyhome@gmail.com with your order number, the item you wish to return and the reason. We will reply with return instructions and the return address.

Please wait for our instructions before sending anything back. Items returned without an authorised return request may not be traceable to your order and may not be refundable.

Condition of returned items

Items must be returned unworn, unwashed and in their original condition, with all tags attached and in the original packaging where applicable. Footwear should be tried on indoors, on a clean surface, and returned in its original box. The box is part of the product — please do not use it as the shipping carton.

Items that cannot be returned

• Items returned more than 30 days after delivery
• Items showing signs of wear, washing, alteration or damage caused after delivery
• Pierced jewellery, for hygiene reasons, unless it arrived faulty
• Gift cards

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with photographs. We will arrange a replacement or a full refund, including any return shipping cost, at no charge to you.

Return shipping costs

For change-of-mind returns, the customer pays the return shipping cost. For faulty, damaged or incorrectly supplied items, we pay it. Original shipping charges are refunded where the return results from our error, or where required by applicable law.

Exchanges

The fastest way to change size or colour is to return the original item for a refund and place a new order. Tell us in your return email if you are exchanging so we can prioritise the refund.

Refund processing

Once your return arrives and passes inspection, we notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take a further 3 to 10 business days to post the funds to your statement.

Order cancellations

Contact us as soon as possible if you need to cancel. If the order has not yet been dispatched we will cancel and refund it in full. Once dispatched, the return process above applies.

Your statutory rights

This policy is offered in addition to, and does not limit, any rights you have under applicable consumer protection law.

Contact

Returns and refunds: shoppcozyhome@gmail.com.